Salesforce · Service Cloud

Key Capabilities of Service Cloud


  1. Case Management (Automatic Assignment and Escalation)
  2. Open CTI (Softphone)
  3. Email to case management
  4. Live Chat (Handle multiple chat)
  5. Communities (Customers and Partners)
  6. Public Website(Self Service)
  7. Social Channel (Engage customer)
  8. Service Analytics (Reports and dashboard)
  9. Entitlement and Milestone
  10. Knowledge Management
  11. Communication and Collaboration
  12. Mobile device for customer experience
  13. Integration Tool

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