Salesforce · Service Cloud

Salesforce Cloud Computing

Cloud Computing Before knowing about the salesforce cloud, one should know what cloud computing is. Cloud computing is the delivery of various services over the internet. Clients no need to procure hardware or maintain a Datacenter for their data storage, servers, networking, and Softwares, which will be taken care of by their cloud service providers.… Continue reading Salesforce Cloud Computing

Salesforce · Service Cloud

Key Capabilities of Service Cloud

Case Management (Automatic Assignment and Escalation) Open CTI (Softphone) Email to case management Live Chat (Handle multiple chat) Communities (Customers and Partners) Public Website(Self Service) Social Channel (Engage customer) Service Analytics (Reports and dashboard) Entitlement and Milestone Knowledge Management Communication and Collaboration Mobile device for customer experience Integration Tool